The installer is failing because it says my system is inadequate. What are the system requirements for using Aurora Fuse-X or Pipe-family products with the "Aurora A/V" drivers under OS X?

Your Aurora card requires an available PCI slot in your Power Macintosh G4 or a PCI-X slot in your Power Macintosh G5 system. Your system should be equipped with with Dual PowerPC G4 microprocessors running at least 800 MHz or with dual G5 microprocessors at 1.8 GHz or higher. The Aurora drivers were written specifically for OS X versions 10.3.9 "Panther" and later. Refer to your editing software documentation for specific minimum system requirements for editing.

I upgraded to the latest Aurora drivers, and FCPHD 4.5 no longer sees my Aurora product.

In the change from FCP HD 4.5 to FCP 5.0, Apple changed the preset format. All current Aurora drivers are shipping with FCP5.x presets. FCP can still use your Aurora product, you will just have to change the FCP preference settings yourself, as outlined in the FCP documentation. Once you have done this, you can save those settings as your own custom FCP "Easy Setups".

In Final Cut Pro 5.x, I attempt to do a "Print to Video", or an "Edit to Tape", but no video comes out. Everything is fine when I just play though...

It's possible that your Easy Setup files have a different output mode selected for Print-to-Video, and Edit-to-Tape. This setting appears as a checkbox on the "A/V Devices" tab of Final Cut's "Audio / Video Settings" dialog. Verify that your preferred Aurora output is selected there.

When batch-capturing in Final Cut Pro 5.x, sometimes I get a loss of communication with the VCR.

Closing the "Log and Capture" window, then re-opening it will usually restore communication with the VCR, and you can continue the batch-capture process.

This has also been reportedly caused by some cables. We recommend and have tested RS-422 cables from "Pipeline Digital" and from "Comprehensive Video Group" (available at numerous online resellers.) In the rare event that you get this error while using a known-good cable, just close the "Log & Capture" window, and re-open it.

When I first install the Aurora A/V drivers and Launch FCP, My capture presets don't list the correct Audio Input settings. This can result in audio to be captured at the wrong sample rate, or from the wrong input.

This has been reported to Apple. To remedy this, in the "Capture Preset Editor" window, you should select "None" as the device, then re-select "Aurora Audio Input". You will then see the correct list of available inputs for your card.

When I capture audio with the Pipe™, I only get one frame of data and the rest of the audio is silent?

This was a problem with Pipe driver v2.0. Upgrade to v2.0.1 and your audio will be captured correctly.

I bought the one of the first Pipes® you released, but when I upgrade past v1 of the Pipe™ driver the card no longer functions

There were some significant changes between v1 of the Pipe™ hardware and the current version. The original Pipe™ only works with v1 of the driver. You can either stay with v1 or contact Aurora Support about trading in your original Pipe™ for one of the new versions.

I'm seeing black flashes in my output when playing from a disk array attached to my PCI-X SCSI or Fibre-Channel card in my G5.

Be sure that you have your high-performance SCSI or FC host adapter installed in Slot 4 of your PCI-X G5. Be sure you are running the latest Pipe™ driver version.